Franklin Licensed In-house Agents - Always available for Assistance

Got a question, need assistance, pick up the phone or email us. The professional flood insurance agents at Franklin are available for questions and inquiries weekdays during normal business hours ( eastern time ) and for claims service 24 hours a day 7 days a week. We are here to support all our agents with whatever they need to succeed in increasing or starting their Flood Insurance book.

What Agents are Saying about Franklin

"Our experience with Franklin Flood has been overwhelmingly positive and we hope to continue working with them for many years to come." - The Shiner Insurance Agency - more...



Greg Devone
President (Licensed P&C Agent)

Email Address • GregDevone@premierflood.com

“I am honored to serve as the President of Franklin Homeowners Assurance Company, now Franklin Flood, LLC, America’s Premier Flood Insurance Provider. Since assuming this position in the summer of 2006, much has happened within the flood insurance industry as well as with Franklin itself. I felt it was time to reach out and thank our agents, those responsible for making Franklin one of the fastest growing carriers in the flood program. Franklin was awarded the Administrator’s Club Award at the 2006 and 2008 National Flood Conferences, sponsored by FEMA. This award is bestowed upon WYO companies in recognition of their contributions to the growth of the NFIP. By specializing in flood insurance we differentiate ourselves from our competitors in several important ways. Service, product knowledge and our ease of doing business elevate Franklin to the top tier. Our in-house staff of experienced P&C licensed flood professionals is available to your office to handle your needs courteously and expeditiously. I want you to think of Franklin as an extension of your back office. Our mission is to make writing flood insurance easy for your agency. Recent lapses in the NFIP followed by short term retroactive extensions, remapping of entire communities, grandfathering issues and rule changes are a few of the complicated issues that Franklin, as your flood specialist, will simplify. Through the following pages I will introduce the rest of Franklin’s team that share in my dedication to a long term, mutually beneficial relationship between Franklin and our Agents.”

“Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in our company.”



Pat Olson
Customer Service Representative (Licensed P&C Agent)

Email Address • Flood1@premierflood.com

“As an in house Flood Insurance agent for Franklin, with over 20 years experience in the insurance industry, I am proud to work for an organization who values service as much as I do. We strive to provide exceptional service and support to our agencies and direct customers.”

“Because Flood Insurance is all we do, we are able to stay on top of changes to both coverage options and procedural changes and guide our customers accordingly”.

“It is very gratifying to be able to help a customer who is panicking over a last minute Flood Insurance requirement for a real estate settlement. I try to be as approachable as possible to encourage questions and understanding of our product. I aim to make it a positive experience to do business with Franklin and to make the purchase of Flood Insurance as easy as possible, and well, let’s face it, make Flood Insurance fun.



Andrea Livingston
Customer Service Representative (Licensed P&C Agent)

Email Address • Flood@premierflood.com

“I have been a Customer Service Representative here at Franklin Flood, LLC for two year. I strive to meet the needs of our agents and insureds by assisting them in using our quoting system or simply processing the quote for them, if need be. When additional information is needed for a quote I do my best to help locate what it is we need. The more we are able to help our customers understand flood insurance, the more rewarding it is to have served them. Being a part of a team that genuinely cares about our clients and thrives on great customer service is what makes my job so enjoyable.”



Sherri Thomas
Customer Service Representative (Licensed P&C Agent)

Email Address • SherriThomas@premierflood.com

I am a Customer Service Representative originally from Indianapolis, IN. I am pleased to be working with Franklin Flood, LLC for four years. My position was designed to make sure our customers receive service not just during the day time hours but in the evening as well. I have gained a lot of experience while working for the company and I strive to stay up to date on new information so that I can give our clients the best customer service experience in the industry”.

“I look forward to coming to work every day because I know each day will be pleasurable. The biggest enjoyment for me is hearing the excitement and satisfaction in my customers’ voices knowing that they have received the highest quality customer service. It’s gratifying for me, knowing that I’m helping families prepare for the unexpected. For me this is not a job but a rewarding career.”



Clay Lappley
Marketing Representative (Licensed P&C Agent)

Email Address • Clappley@comcast.net

“The Insurance Agent is the life blood of the Franklin Flood Program. As a field representative, I work directly with the Franklin Agent in all areas of Flood Insurance including training, trouble shooting, recruiting and continuing education instruction. I will be with Franklin Flood, LLC for 8 years and I have been working in the insurance industry for over 20 years. There are two traits that I am the most proud of: First, my rapport with agents I have met over the last 20 years. The majority of the agents are now with Franklin. Second, my responsiveness to our clients is also vital to this trade. Call me and I will help you with your flood situation, be it an application question, flood zone issue or anything flood related. Allow myself and Franklin Flood, LLC to be your agency’s flood answer.”



Rick Baker
Marketing Representative (Licensed P&C Agent)

Email Address • RickBaker@premierflood.com

“I am a Regional Marketing Representative contracting agents in Western Pennsylvania, Ohio, West Virginia and Southwest New York. I’ve been in the insurance industry for over 20 years and joined the Franklin Flood team four years ago to assist in marketing our “Franklin Flood Management System” for agents. The President of our company, Greg Devone, demonstrated the system to me and I saw quickly that it is essential to an Insurance agent’s business practice. We are dedicated to providing the best service to agents in writing and managing their book of business. It is assured that we will offer valuable, up to date information regarding changes and training requirements to the National Flood Program.”





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Flood Insurance is Affordable Again:

The Homeowner Flood Insurance Affordability Act of 2014 (HFIAA), which went into effect July 1, 2014, restores grandfathering and much of the previous affordable rate structure and more reasonable regulations. For the consumer this means that NFIP Flood Insurance is affordable and obtainable again.

For information talk to a licensed Franklin Flood Insurance Agent TODAY




Franklin Flood, LLC, 120 East Uwchlan Ave, Suite 101, Exton, PA 119341 Toll Free 888 567 9600 Fax 610 524 0900


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