Franklin Licensed In-house Agents - Always available for Assistance

Got a question, need assistance, pick up the phone or email us. The professional flood insurance agents at Franklin are available for questions and inquiries weekdays during normal business hours ( eastern time ) and for claims service 24 hours a day 7 days a week. We are here to support all our agents with whatever they need to succeed in increasing or starting their Flood Insurance book.

 

Greg Devone
President - Licensed P&C Agent

Email Address • GregDevone@premierflood.com

“I am honored to serve as the President of Franklin Homeowners Assurance Company, now Franklin Flood, LLC, America’s Premier Flood Insurance Provider. Since assuming this position in the summer of 2006, much has happened within the flood insurance industry as well as with Franklin itself. I felt it was time to reach out and thank our agents, those responsible for making Franklin one of the fastest growing carriers in the flood program. Franklin was awarded the Administrator’s Club Award at the 2006 and 2008 National Flood Conferences, sponsored by FEMA. This award is bestowed upon WYO companies in recognition of their contributions to the growth of the NFIP. By specializing in flood insurance we differentiate ourselves from our competitors in several important ways. Service, product knowledge and our ease of doing business elevate Franklin to the top tier. Our in-house staff of experienced P&C licensed flood professionals is available to your office to handle your needs courteously and expeditiously. I want you to think of Franklin as an extension of your back office. Our mission is to make writing flood insurance easy for your agency. Recent lapses in the NFIP followed by short term retroactive extensions, remapping of entire communities, grandfathering issues and rule changes are a few of the complicated issues that Franklin, as your flood specialist, will simplify. Through the following pages I will introduce the rest of Franklin’s team that share in my dedication to a long term, mutually beneficial relationship between Franklin and our Agents.”

“Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in our company.”

 

Robert Materdomini
Vice President, Sales - Licensed P&C Agent

Email Address • RobertMaterdomini@premierflood.com

Customer Service was once the mantra of every corporation, and then abandoned when profitability suffered. Now customer service is paid for by tying employee compensation into marks received from corporate issued customer questionnaires.

“Remember that nothing but a 10 counts” is the embarrassing plea of many an employee. I truly feel for them. However at Franklin I am proud to say we have a culture of customer service that need not be measured.

It is service fueled by everyone’s passion working here. We truly want to help in our little piece of the world as America’s premier provider for flood insurance.

I am pleased representing a company that has a product I believe in, offers great pricing, and truly cares for each of their policy holders. If you have come to this page to learn more about Franklin Flood, I hope you leave assured that when it comes to flood, “The only thing you need to know is Franklin Flood”. God bless you all.

 

Clay Lappley
Licensed Agent / Marketing Representative

Email Address • Clappley@comcast.net

“The Insurance Agent is the life blood of the Franklin Flood Program. As a field representative, I work directly with the Franklin Agent in all areas of Flood Insurance including training, trouble shooting, recruiting and continuing education instruction. I will be with Franklin Flood, LLC for 8 years and I have been working in the insurance industry for over 20 years. There are two traits that I am the most proud of: First, my rapport with agents I have met over the last 20 years. The majority of the agents are now with Franklin. Second, my responsiveness to our clients is also vital to this trade. Call me and I will help you with your flood situation, be it an application question, flood zone issue or anything flood related. Allow myself and Franklin Flood, LLC to be your agency’s flood answer.”

 

Mary Hagee
Licensed Agent / Accounts Manager

Email Address • Flood1@premierflood.com

Insurance is typically something no one wants to purchase, but if you have a flood and you actually have purchased a flood policy, its value is immeasurable.

My goal is to make the purchasing of a flood policy as pleasant as possible. I also want to spend your money like it’s my money, so rest assured, I will offer you the best priced policy for your individual situation, be it through the National Flood Insurance Program, or a private flood policy.

Stay Dry my friends!

 

Sherri Thomas
Licensed Agent / Accounts Manager

Email Address • SherriThomas@premierflood.com

I am a Customer Service Representative originally from Indianapolis, IN. I am pleased to be working with Franklin Flood, LLC for four years. My position was designed to make sure our customers receive service not just during the day time hours but in the evening as well. I have gained a lot of experience while working for the company and I strive to stay up to date on new information so that I can give our clients the best customer service experience in the industry”.

“I look forward to coming to work every day because I know each day will be pleasurable. The biggest enjoyment for me is hearing the excitement and satisfaction in my customers’ voices knowing that they have received the highest quality customer service. It’s gratifying for me, knowing that I’m helping families prepare for the unexpected. For me this is not a job but a rewarding career.”

 

Benita Ridgway
Licensed Agent / Accounts Manager

Email Address • Flood2@premierflood.com

I have over 12 years of experience in the insurance industry and over 20 years of experience as a customer service representative.  I am dedicated to providing every agent and customer with the best knowledgeable, professional, and rewarding customer experience.

I am glad to be part of the Franklin Flood, LLC team, where we specialize in flood insurance.

 

Kseniya Hess
Licensed Agent / Accounts Manager.

Email Address • Flood3@premierflood.com

Kseniya is studying Business Management and Marketing at Delaware County Community College with the plan to transfer for her BS in spring of 2019. In her free time, she enjoys traveling, music, and spending time with family and friends.

Kseniya is committed to providing the best coverage to each client. She focuses heavily on personal, attentive service, making sure each customer understands the range of products that are available. New customers feel confident in choosing her services because she helps them to thoroughly understand how insurance products can best meet their needs while still be cost-effective.     

 

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